Touching Lives, One Day at a Time

Building Relationships

Here at Touching Angels we are guided by the principal of ensuring all underserved communities are represented and advocated for so they may live a dignified life at home.

We share our knowledge with others – seeking new ideas and exploring possibilities to further our mission.

To best serve our clients, we embrace collaboration and partnerships with local providers and networks, starting with the state of Maryland’s home-and community-based programs. With over two decades of experience, Touching Angels is well-positioned to complement hospitals, health care systems, and community providers as partners to achieve positive holistic health outcomes for our families.

We are changing lives through the power of personal choice and control over the delivery of home-care services

Getting to know you and your family is the first step we take toward your loved one's care at Touching Angels.

After a client confirms care, the intake team completes enrollment details and once eligibility is approved, a "Kick-Off Care Call" is scheduled with a care coordinator to ensure the big picture of care needs is painted, along with a smooth transition of care services.

The care team then finds the best match between the client and an aide. The appropriate registered nurse (RN) is assigned to the client and will then schedule a home visit with your loved one.

Creating a Plan of Action (POA)

Every summary note that we write is included in a plan of action, starting with the Point of Contact (POC). Some of our clients speak on their own behalf and some have family members who act as their advocate. We make sure we know who needs to be consulted with all care decisions and notifications. We encourage you to invite family members and decision makers to the kick-off call so that we can all get to know each other and understand our roles.

Touching Angels can create specialized care plans for conditions like diabetes, dementia, Parkinson’s, multiple sclerosis, and others.

Continued Monitoring

Our Care Coordination Department conducts follow-up care calls with the client and their caregiver team. We start with a call to the client within 24 hours of the first visit. We ask if they are pleased with their caregiver and the tasks they are performing. The tasks are centered on the client's specific medical needs and personal preference and follow-up calls give the client the opportunity to change or add something different to the regimen.

We also check in with the caregiver to get their feedback. We assure that the level of care the client needs is the same as what is projected on the Care Plan. From there, we continue with regular care calls and check-ins to discuss schedule, care plan, and changes in needs, along with periodic home visits as needed.

Other ways an RN can help

A Touching Angels registered nurse offers assistance and guidance for many daily and post-operative needs.

RNs can monitor vitals, manage pain levels, and conduct IV therapy. They coordinate medications with the pharmacy and are trained in tracheotomy and vent care, drawing blood for testing, managing tube feeding, and maintaining ports.

Registered Nurses are also a reliable resource explaining diagnoses in layperson's terms. They are available to teach clients and their families how to use equipment and manage medications and chronic diseases.

Building Relationships

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